Data Processing Policy
This Data Processing Policy outlines how information will be used by Winehog when you register for our service, and how you can control the collection, correction, and/or deletion of information.
It applies to users of our products and services: winehog.org and the subscriptions products associated with the site, including mail communication (the “site”, “product”, or “service”).
The service is operated by Winehog, Lundestraedet 12 1.tv., 4300 Holbaek, Denmark (referred to here as “we”/“us”/“our”).
Use of your information
We will only collect personal information from or about you which is necessary to:
Set-up and administer your account;
Provide customer services and respond to and resolve any enquiries or complaints
Provide any products, services or information requested by you
Conduct analysis for traffic and billing management, and to support product development
Contact you for market research purposes
Conduct customer satisfaction surveys
Provide you with information on country legislation changes as it becomes available
Keep you up-to-date on Winehog products and services that may be relevant to you
Protecting your information
We use reasonable organizational, technical, and administrative measures to protect personal data within our organization. If you feel that the security of your account has been compromised, please contact us immediately contacting us via the contact page on the website:
Security breach
In the event that personal information is compromised as a breach of security, Winehog will promptly notify our customers in compliance with applicable law.
Updating your information
You can access your account details to review, correct, update, or delete inaccuracies to the information that Winehog keeps on file by logging into your account. Alternatively, you can request access to your personal information by contacting us directly via email – use the contact page on Winehog. We will respond to your request to access within 30 days.
Retention
We will retain the data that we process on behalf of our customers for as long as needed to provide our services and to comply with our legal obligations, resolve disputes, and enforce our agreements.
Winehog stores data for transactions worldwide for which retention is regulated by many different laws and guidelines.
We will retain transaction data for active customers for at least the length of time required by law, which for example is 10 years in the EU.
Once an account is closed, account data will be retained for a reasonable period of time and then will either be anonymized or removed from the system.
Requests to access, amend, or remove personal data that is held by Winehog can be made by using the Contact section on this website.
Notifications
It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes, to you via email, written notice, or through posting of such notice on the service, as determined by Winehog in its sole discretion.
We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in these terms and conditions.
Data storage
Winehog processes and stores your business data on servers located in the European Union (EU). All business data are stored at Taxamo in Ireland. Winehog do not have access to creditcard informations in any shape or form, and all handling of these data are done outside the Winehog systems – via external payment providers.
Winehog may transfer information that you provide to us, including personal information, to third parties across borders and to other countries or jurisdictions around the world to carry out the requirements of providing our service, to the extent that the transfer complies with EU laws.
It may also be processed by staff operating outside the European Economic Area (EEA) who work for us or for one of our suppliers.
Such staff may be engaged in, among other things, the provision of support services. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this data processing policy.
Service providers
We work with third party service providers who provide website, application development, hosting, maintenance, and other services for us.
The website is hosted within EU.
These third parties may have access to, or process personal data or client data as part of providing those services for us.
We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.
Data processing changes
All changes to this Data Processing Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the ‘Effective date’.
Effective date: July 17th, 2020